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Sales Agreement





1.1- SELLER:

Address :  
0850 511 11 77
E-mail:   info@doctorb.com.tr

1.2- BUYER:

First Name / Last Name:


The subject of this contract is to determine the rights and obligations of the parties, in relation to the sale and delivery of the product that the BUYER has ordered electronically through the doctorb.com.tr website of the SELLER and that the qualities and sales price of which have been specified on the order form, pursuant to the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures for the Implementation of Distant Sale Contract.

3.1- BUYER declares that it has read on the doctorb.com.tr website the basic properties, sales price, payment method and the preliminary delivery information in respect of the product subject to the contract, and that it has knowledge of these information and thus has given the necessary confirmation in the electronic environment.
3.2- The product subject to the contract shall be delivered to the BUYER, or the person/organization at the address designated by the BUYER, within the period announced within the scope of the preliminary information available on the website, depending on the remoteness of the BUYER's place of residence for each and every product, provided that the delivery time does not exceed the legally enforced 30-day period at the maximum.

3.3- If the product subject to the contract is to be delivered to another person/organization other than the BUYER, the SELLER cannot be held liable in the event that the person/organization, whom the product is to be delivered does not accept the delivery.
3.4- The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, and in accordance with the qualifications specified in the order, and together with the warranty documents and user manuals, if any.

3.5- In order for the delivery of the product subject to the contract be made, it is obligatory that the signed copy of this contract has been delivered to the SELLER and that the contract price has been paid using the form of payment preferred by the BUYER. If, for any reason, the contract price is not paid, or canceled in the bank records, the SELLER shall be deemed to have been liberated from the obligation to deliver the product.

3.6- If, after the delivery of the product, the relevant bank or the financial institution has not paid the product price to the SELLER arising out of the unfair or unlawful use of the BUYER’s credit card by unauthorized persons in a manner not caused by the BUYER's fault, the product must be sent back to the SELLER within 3 days of its receipt provided that the BUYER has already received it. In such a case, the related shipping costs shall be borne by the BUYER.

3.7- SELLER is obliged to notify the BUYER, if the seller is unable to deliver the product subject to the contract due to force majeure or other extraordinary circumstances, such as adverse weather conditions preventing transportation, or interruption of transportation. In such a case, the BUYER may exercise any one of his/her rights that are order cancellation, replacement of the product subject to the contract with an equivalent product, if any, and/or postponement of the delivery until disappearance of the preventive situation. In the event that the BUYER cancels the order, the amount that he/she has previously paid shall be reimbursed within 10 days in full and in cash.

3.8- The defective or damaged products from among the products that are sold with a warranty certificate or without a warranty certificate, can be sent back to the SELLER, for the performance of necessary repairs within the warranty conditions. In such a case, the shipping costs shall be borne by the SELLER.


The BUYER is entitled to the right of withdrawal within 7 days from the date of delivery of the product subject to the contract to the BUYER, or to the person/organization at the address designated by the BUYER. In order for the right of withdrawal to be exercised, the SELLER must be notified by fax, e-mail or telephone of the intention to exercise the right of withdrawal, and the product must not have been used until that moment. In the event that this right is to be exercised, it is required that a copy of the delivery record with respect to the redelivery of the product, which has been received by the third person or the BUYER, to the SELLER, and the original invoice are returned. Within 7 days following the receipt of these documents by the SELLER, the product price shall be reimbursed by the SELLER. In the event that the original invoice has not been sent, VAT and other legal liabilities cannot be reimbursed. The shipping charges in respect of the returned product within the scope of right of withdrawal shall be borne by the SELLER.


The right of withdrawal cannot be used for products that cannot be returned per their nature, disposable products, duplicable software and programs, products that rapidly deteriorate or products that are expired. The exercise of the right of withdrawal in respect of the products listed below is subject to the condition that the packaging of the product is unopened, intact and that the product has not been used.

- Portable Computer (No refunds will be processed after the installation of the original operating system.)

- All kinds of software and programs

-DVDs, VCDs, CDs and cassettes

- Computer and stationery consumables (toners, cartridges, tapes, etc.)

- All kinds of cosmetic products

- Airtime minute orders


Consumer Arbitration Committees, and Consumer Courts within the residential area of the SELLER are authorized in the implementation of this contract, up to the contract value declared by the Ministry of Industry and Trade.

In the event that the order is realized, the BUYER shall be deemed to have accepted all the terms of this contract.